Led the design of Samsara’s Performance Hub, giving managers a clear, actionable view of worker performance across safety, compliance, and efficiency. Partnering with 17 cross-functional stakeholders, we built a Performance Hub that unifies data and scales across their organization.
Problem
Research & Insights
Effective coaching depends on understanding the “why” behind performance changes. Our research uncovered six main needs for managers, guiding us to design tools that help them act quickly, recognize drivers, reduce turnover, and drive continuous improvement.
Approach & Designs
Fast iterations, scalable vision
With limited time, we prioritized drivers and small organizations where one manager handles compliance, safety, and efficiency. These one man teams had the greatest need for an actionable dashboard.
We conducted feedback sessions with managers to validate concepts and refine the design. After rapid iterations, we launched an alpha focused on safety data. Their feedback expanded the Closed Beta to include compliance and efficiency metrics.
Collaborating closely with Compliance, Safety, Platform, Efficiency, and Telematics teams, we used co-creation workshops, IA mapping, and cross-functional brainstorming to align on a scalable solution designed to support larger teams and a broader range of roles in the future.
01
Having both safety and eco-driving scores combined in one dashboard, complete with AI-driven insights and targeted recommendations, empowers managers to enhance driver safety and quickly spot fuel efficiency issues.
02
Identify and spotlight new or seasoned drivers hitting key milestones or demonstrating exemplary safety, compliance and efficiency behaviors, encouraging positive reinforcement and team motivation.
03
Driver Review Queue with
Coaching History
Automatically surface drivers who need attention based on recent safety and efficiency data, past coaching, and outstanding follow-up tasks streamlining manager focus.
04
Monitor coaching task timeliness and gain insights into whether sessions are reducing, or not impacting repeated behaviors through the coaching effectiveness card. Use built-in communication tools to send timely reminders to drivers with overdue training assignments.
